Ruben Luna

Compliance and Data analyst-driven clinical research professional with strong experience supporting oncology research within academic medical centers. Expertise includes IRB coordination, GCP compliance, regulatory documentation, audit readiness, and protocol adherence. Known for precision, ethical oversight, and operational excellence in highly regulated healthcare and research environments. Well

Compliance and data analyst-driven clinical research professional supporting oncology research within academic medical centers. Expertise includes IRB coordination, GCP compliance, regulatory documentation, audit readiness, and protocol adherence.

As a virtual receptionists will greet callers with a fast answer and friendly service, patching calls through when you’re available and taking a message when you’re not. In addition, I can also help with providing general service and product info, lead collection, appointment scheduling, order processing and more so callers get the help they need without having to wait on a callback.

I am required to communicate well with patients, family members, visitors, and staff. I have strong computer skills and I am familiar with office machinery and equipment. I must interact with all departments in the hospital. I converse with patients, families, and visitors at UMC to assess customer service and communicate appropriate information.

I work in human resource and business operations for the business office. I made sure the daily business would run smoothly with clients and students. Human resource department my duties were recruiting new hires and students. I train new hires and new students and educated in school policy and employment laws. I worked with student’s and client’s one on one. I was responsible for training new hi

Worked as Guest Services program coordinator at University Medical Center of Lubbock Texas.

Supported patients, families, visitors, and multidisciplinary hospital teams in a fast-paced healthcare environment while maintaining professionalism, confidentiality, and service standards. Coordinated communication, addressed concerns, provided directions and assistance, and escalated sensitive matters to the appropriate clinical or administrative personnel. Applied sound judgment and de-escalat

Supported employee onboarding, scheduling, training, records administration, policy communication, and daily educational operations. Maintained documentation and operational practices supporting Texas Department of Licensing and Regulation requirements. Delivered classroom and practical instruction, evaluated learner performance, and coached students toward licensure and employment readiness.

I am a license Cosmetologist and Cosmetologist Educator.

GPA 3.9

GPA 3.98

Dissertation: The Lived Experiences of Online Instructor Burnout and Retention