Senior Product Designer (10+ yrs, Lead-level) seeking a fully remote role with a US-based or global team. I specialize in agentic/AI experience design, information architecture, and simplifying complex flows. Interested in AI products, enterprise platforms, and fintech. Open to full-time or long-term contract.
Looking for a job
Rubén Casillas Loza
@rubencasillas
Based in Mexico, working remotely with US teams. I bring structure to ambiguous problems and move ideas from concept to validated solutions
MexicoWhat I'm looking for
I'm a Senior Product Designer with 10+ years of experience, working at Lead level with US-based companies including Microsoft, Intel, United Airlines, Aon, bioMérieux, and Redbox. Today I focus on agentic experience design, crafting Copilot experiences and the playbooks that help enterprise teams adopt AI.
My background in industrial design gives me a systems view across physical and digital products, and I'm currently completing a master's in Analytics & Business Intelligence to bring more data into every design decision. I do my best work turning complex problems into clear, simple experiences: solving usability issues, mapping user journeys, and reducing cognitive load.
Experience
Work history, roles, and key accomplishments
Current
Author production-ready specs for AI Agent features (states, edge cases, interaction patterns), aligning engineering on agent behavior before build.
Partner with enterprise clients to translate real-world workflows into tailored Agentic Copilot solutions, including multilingual translation, executive presentation prep, and workflow automation.
Check resume for more.
Led end-to-end design across four client engagements, partnering with developers and stakeholders to align business goalswith user needs.
Designed two AI products: Laila, an AI market-research platform, and Truey, an AI-powered goal planner.
Designed Haulster, a logistics app connecting truck drivers with freight movers, and EcoAudit, an energy-audit mobile app,
Redesigned a regulated Quality Management System through a heuristic audit, cutting ticket-filing time by 90%.
Built and scaled a Vuetify-based design system, improving consistency and development velocity.
Guided a design team and ensured smooth design-to-code handoffs with engineering.
Conducted user research to uncover pain points, increasing adoption and satisfaction.
Product Design Lead
Aon
May 2020 - Mar 2023 (2 years 10 months)
Developed Amazon DSP program to digitally streamline the vehicle insurance registration process.
Worked on a self-service ChatBot for AON customers.
Orchestrated creation of unified design system, accelerating conversion and enhancing user experience on multiple platforms.
Sr. Product Designer
United Airlines
May 2018 - May 2020 (2 years)
Developed HOME AA - a platform to calculate Flight Crew transit times from hotels
Created Hotel Hub - an intuitive web platform for Flight Crew bookings
Led User Experience team in building multiple platforms for different purposes
Conceived SmartScan - mobile app streamlining Cargo Agents' bagging process
Constructed Chain of Custody - mobile + desktop platform to monitor traveling pets
Designed
Sr. UX Designer
redbox
May 2017 - May 2018 (1 year)
• Designed Redbox’s Mobile app to allow users reserve movies at the Movie Vending Machine. It drove the design of all the other touch points, Kiosk UI, TVOS and www.redbox.com
• Designed and Collaborated in the introduction of Redbox’s Loyalty program and On Demand Streaming features in the app.
• Made a design refresh to the Kiosk UI by introducing Redbox’s new branding.
• Collaborated in UX Res
-Designed and implemented an app providing easy access to server technical documentation with visuals handcrafted by me.
-Produced 2D illustrations and 3D renders for server manuals with high quality standards.
-Collaborated in a hybrid role of UX Design and Technical Illustration at Intel.
Education
Degrees, certifications, and relevant coursework
UNITEC
Master, Analytics & Business Intelligence
2026 -
Universidad Autonoma de Aguascalientes
Bachelor of Science, Industrial Design
2004 - 2009
Grade: 3.4
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
MexicoAuthorized to work in
Website
uxfol.io/rubencasillasSalary expectations
95k-110k USD
Social media
Job categories
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