Kavya Starbuck

Input and updated new account information and correspondence, answered provider and public calls, and met or exceeded daily and monthly processing targets while resolving service requests promptly.

Managed daily store operations including cash handling, opening/closing, inventory control and visual merchandising, and trained and supervised staff to support promotions and sales targets.

Supervised and trained sales associates, managed inventory and merchandise presentation, and led the store team to achieve operational and sales goals.

Promoted brand standards through customer engagement, supervised associates, managed merchandising and POS transactions, and reconciled cash drawers for compliance.

Processed financial transactions and recommended banking solutions, resolved customer concerns per procedures, and supported team workflows including appointment booking and document handling.

Handled inbound and outbound customer service calls, resolved complaints, updated customer databases, and upsold products and services to meet targets.

Managed opening and closing shifts, trained and assessed staff, handled inventory and ordering, and prepared sales and performance reports while delivering high-volume customer service.

Managed front-desk operations, payroll, invoicing and journal entries, prepared profit and loss statements, and supported marketing and administrative functions to meet deadlines.

Completed a Diploma in Business Management at Cape Breton University in Sydney, Nova Scotia, awarded December 2020.

Completed a Bachelor of Commerce in Accounting at Sacred Heart College, Kochi from July 2015 to March 2018.