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Project Manager at Netáctica S.A. who coordinated technology implementations, testing, and customer training.

Mexico

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At Netáctica S.A., I coordinated technology project implementation, testing, and training, while managing resources, scope, schedules, and quality.

At Amadeus México, I implemented and supported travel technology solutions, analyzed requirements, and helped deploy new products. I also trained customers and prepared technical documentation.

Earlier, at UNAM, I administered servers and supported institutional networks. My work has also included network monitoring, GPS fleet tracking, and operational data analysis.

Experience

Work history, roles, and key accomplishments

Founder

Doña Calacas

Jan 2020 - Dec 2021 (1 year 11 months)

Created and managed a coffee shop and donut business, overseeing business operations, customer service, and administration.

Business Operations Customer Service Administration

Project Manager

Netáctica S.A.

Jan 2019 - Dec 2020 (1 year 11 months)

Coordinated projects including implementation, testing, and training. Managed resources, scope, schedule, and quality, and prepared operational manuals and customer documentation.

Project Management Implementation Testing Training Resource Management Scope Management Schedule Management Quality Management Documentation

Product Implementations / Customer Support

Amadeus México

Jan 2004 - Dec 2019 (15 years 11 months)

Implemented and supported Amadeus travel technology solutions, analyzed requirements, deployed new products, provided customer training and technical documentation, and handled technical support, installations, and network troubleshooting.

Implementation Customer Support Requirements Analysis Deployment Training Technical Documentation Technical Support Installation Network Troubleshooting

Operations Center Analyst

INAMEX

Jan 2003 - Dec 2004 (1 year 11 months)

Administered HP OpenView and Cisco Works monitoring tools, and performed network monitoring, maintenance, and audit reporting.

HP Openview Cisco Works Network Monitoring Maintenance Audit Reporting

Systems Administrator / NOC / TAC

UNAM

Jan 1999 - Dec 2003 (4 years 11 months)

Administered servers (Linux, UNIX, Windows NT, Mail, Web, DHCP, Proxy), managed WAN and network implementation, and provided technical consulting and support for institutional networks.

Linux Unix Windows NT Mail Servers Web Servers DHCP Proxy WAN Network Implementations Technical Support

Diesel & Traffic Operations

Senda Citi

Performed data analysis for operational decision-making, diesel consumption reporting and auditing, GPS monitoring and fleet tracking, and driver behavior analysis and personnel supervision.

Data Analysis GPS Monitoring GPS Fleet Tracking Audit Personnel Supervision