Roy Effendie

• Planned and led a 12-month program to consolidate infrastructure and tooling across three companies after Uniphore acquired ActionIQ and Infoworks, delivered on schedule with zero customer impact
• Consolidated AWS accounts and brought GCP and Azure environments under a single operating model; standardized DevOps tooling across all three engineering organizations
• Set up program governance from

• Directed development of AI capabilities on an enterprise data platform, using OpenAI LLMs to generate SQL from natural language and cutting query creation time from days to minutes
• Partnered with enterprise customers to design and deliver data ingestion and pipeline automation, speeding up development by 80% and increasing adoption by 40%
• Established KPIs and operating processes for Customer

• Owned end-to-end program management of a blockchain-based cross-border payments platform, enabling faster, lower-cost transactions across 4+ countries
• Defined and executed the product roadmap with C-level executives, aligning engineering, compliance, and business teams on priorities, scope, and delivery
• Drove partner integrations from technical scoping through launch, reducing settlement tim

• Led development of an analytics platform for a Canadian insurer, enabling real-time reporting across millions of policy records
• Designed a consolidation strategy for P&C policy platforms (homeowners and auto), reducing IT operating costs by $2M annually
• Translated insurance regulatory requirements into architecture decisions across all deliverables

• Managed Fortune 500 financial services clients, driving a 95% renewal rate worth $15M
• Led product implementations and health checks at major financial institutions, securing multi-year renewals worth $10M+

• Led Canada's largest personal auto policy transformation ($70M): 300+ system integrations across policy administration, vehicle registration, and licensing platforms; delivered on time and generated $32M in follow-on commercial auto work
• Led data conversion and integration programs at Nationwide, American Family, and other major P&C carriers, migrating millions of records with 99.9% accuracy a

• Architected Sezmi's customer-facing and internal systems, including the website, customer portal, CSR tools, billing, and user management services
• Designed the end-to-end on-demand ordering flow across set-top boxes, messaging gateway, content ingestion, and billing
• Built the data warehouse and ETL pipelines, and evaluated open-source and commercial technologies for the platform

• Led Siebel data integration with Citrix's legacy systems (Vantive, Lotus Notes, Active Directory) across 12 conversion points
• Built the conversion plan and effort estimates, tracked progress, and reported status to project leadership
• Supervised an offshore team in Pune, India through design, build, and testing

• Led data migration from the Agent Distribution Management system to a new Distribution Channel Management system
• Designed data mapping, migration plans, and traceability documents; built validation and extraction logic in T-SQL
• Delivered data and Siebel projects for clients including Pacific Life, VISA, Bank of America, Juniper Networks, and LexisNexis

• Administered enterprise Oracle and SQL Server databases, including backup and recovery
• Implemented disaster recovery using Oracle Logical and Physical Standby databases
• Integrated Oracle E-Business Suite with legacy HR systems and set up identity management with Oracle Internet Directory (LDAP)

Issued Apr 2021 · Expired Apr 2024