Open to opportunities

Rowan Lama

@rowanlama

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Motivated community moderator and customer support representative focused on safe, welcoming Discord support.

Namibia

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What I'm looking for

I’m looking for a role where I can support users daily, enforce guidelines fairly, and help build a safe, welcoming community. I want a team that values clear communication, empathy, and continuous learning while solving real problems.

I’m a motivated, highly communicative Community Moderator with a strong commitment to helping others. I bring excellent digital literacy, sharp typing skills, and empathy to every interaction.

In my role (2024–2025), I managed a digital community, enforced rules politely, and helped maintain a safe, welcoming environment. I answered user inquiries daily about server guidelines and technical issues, resolved disputes calmly, and supported team needs under pressure.

I also created clear, pinned announcement guides to onboard new members and reduce repetitive questions. I’m eager to bring my positive attitude, problem-solving mindset, and adaptability to a team that values respectful communication and continuous learning.

Experience

Work history, roles, and key accomplishments

Community Moderator

Discord

Jan 2024 - Jan 2025 (1 year)

Managed a digital community by enforcing server rules and maintaining a safe, welcoming environment. Answered user inquiries and technical/server issues, resolved disputes calmly, and created pinned announcement guides to support onboarding.

Community Moderation Customer Support Dispute Resolution Conflict Resolution Server Guidelines Support Discord