Rossana Kalu

Founded and developed a digital-first consumer business, designing and configuring e-commerce storefronts on Shopify, WordPress, and WooCommerce. Managed product cataloguing, pricing, inventory, and payment integrations.

Designed a digital consultation funnel for a private advisory service, integrating Tally, Calendly, and Flutterwave for intake, booking, and payment. Identified friction points in the customer journey and explored workflow adjustments.

Managed intake, evaluation, and acquisition of 500+ high-value assets, achieving a 90%+ acquisition conversion rate. Analyzed market pricing and demand trends to inform competitive offers and increase inventory turnover by 30%.

Supported early-stage business operations, assisting leadership in establishing acquisition and retail workflows. Conducted asset assessments, reference verification, and market research to support purchasing decisions.

Managed relationships with a portfolio of 2,000+ high-net-worth clients, supporting enquiries, purchases, trade-ins, and consignment transactions. Coordinated client onboarding, KYC documentation, and secure logistics.

Pursuing the IBM Product Manager Professional Certificate, with a focus on product discovery, prioritization, and cross-functional collaboration.

Completed the Customer Service Excellence Certificate from SalesRuby Academy in 2024.

Completed the National Youth Service Corps (NYSC) Certificate in 2023.

Completed the Jobberman Soft Skills Training Certificate in 2023.

Bachelor of Technology in Biochemistry from the Federal University of Technology, Minna, completed in 2021.