I've supported business-critical applications and enterprise users at Jack Henry & Associates, Marriott International, and Florida International University. At Jack Henry, I restore Synergy Express document and reporting workflows for financial institutions by resolving hosted Windows, application, access, and scheduled-process issues.
Across financial services, healthcare, higher education, hospitality, and SaaS environments, I've handled Tier II desktop, VDI, VPN, endpoint, and executive support. I've reduced weekend incidents by 40%, cut workstation provisioning time by 30%, and improved ticket resolution by 20% through practical troubleshooting, documentation, and escalation leadership.
