TCTamai Collins
@tamaicollins
Technical Auditor with 12+ years strengthening controls, compliance, and operational reliability.
United StatesWhat I'm looking for
I am a Technical Auditor with over 12 years of experience strengthening pension and operational controls through risk assessment, compliance auditing, and data governance. I produce actionable findings, design substantive audit procedures for defined benefit and contribution plans, and implement risk frameworks that reduce financial discrepancies and improve audit accuracy.
I partner with cross-functional teams to streamline processes, mentor junior auditors, and communicate concise recommendations to executives to drive corrective action and regulatory adherence. My background also includes quality assurance, IT support, and process optimization that enhance operational reliability and customer experience.
Experience
Work history, roles, and key accomplishments
Technical Auditor
Pension Benefit Guaranty Corporation
Oct 2022 - Present (3 years 3 months)
Led audits of pension plan operations and financials, identifying control gaps and implementing risk assessment frameworks that improved audit accuracy and reduced financial discrepancies. Communicated findings to executives and mentored junior auditors to strengthen compliance and operational controls.
Quality Assurance Analyst
Liveops
Nov 2021 - Oct 2025 (3 years 11 months)
Conducted call evaluations and generated quality reports to identify training needs, led calibrations and coaching that improved agent performance and customer satisfaction. Implemented targeted training programs and maintained QA documentation to meet corporate compliance standards.
Healthcare IT Support Technician
Jevs
Oct 2017 - Nov 2021 (4 years 1 month)
Implemented automated backup and disaster recovery routines and deployed remote support solutions that reduced helpdesk volume over 25%. Supported 50+ end users, trained staff on healthcare applications, and streamlined helpdesk processes to improve response times and user satisfaction.
Help Desk Analyst
Liveops
Aug 2014 - Oct 2017 (3 years 2 months)
Managed client inquiries via Slack, Zendesk, and Kareo, maintaining a 98% quarterly CSAT and 97% overall satisfaction while streamlining resolution processes and implementing a knowledge management system to reduce resolution times. Trained and mentored new hires to improve team coverage.
Education
Degrees, certifications, and relevant coursework
Wilmington University
Bachelor of Science, Accounting and Finance
2019 - 2021
Completed a Bachelor of Science in Accounting and Finance, covering core accounting, finance, and related analytical coursework to support roles in auditing and compliance.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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