Riyaz AliRA
Open to opportunities

Riyaz Ali

@riyazali

Results-oriented Business Analyst with expertise in data management.

India

What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and innovative data solutions.

I am a results-oriented Business Analyst with over 2 years of experience in managing Oracle Customer Care & Billing operations. My expertise lies in backend data management, batch processing, and advanced reporting solutions. I have a proven track record of executing billing processes, troubleshooting application issues, and developing optimized SQL queries. My ability to deliver interactive Power BI and Python dashboards has been instrumental in aligning operations with key performance indicators.

In my current role at Futuresoft Solutions Pvt Ltd, I manage daily operations in Oracle CC&B, ensuring timely and accurate billing and customer service support. I have successfully executed over 30 monthly billing batch processes, achieving a remarkable 98% billing accuracy. My skills in data extraction and consolidation have enabled me to design and deliver over 10 Power BI dashboards that visualize critical KPIs, enhancing decision-making processes.

I am passionate about automating data workflows and driving operational improvements in high-volume service environments. My projects, such as the Excel Automation Tool and Prepaid Billing Calculator, showcase my commitment to leveraging technology for efficiency and accuracy. I am eager to continue growing in my career and contribute to innovative data solutions.

Experience

Work history, roles, and key accomplishments

FL
Current

Jr Business Analyst

Futuresoft Solutions Pvt Ltd

Mar 2023 - Present (2 years 3 months)

As a Jr Business Analyst, managed Oracle CC&B operations, ensuring accurate billing and customer service. Executed monthly billing processes, resolved customer inquiries, and developed optimized SQL queries. Designed Power BI dashboards and created Python-based reporting tools to enhance data insights.

Education

Degrees, certifications, and relevant coursework

University of Kashmir logoUK

University of Kashmir

Bachelor of Engineering, Computer Science

Tech stack

Software and tools used professionally

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Riyaz Ali - Jr Business Analyst - Futuresoft Solutions Pvt Ltd | Himalayas