Riyaz Ali

I am a results-oriented Business Analyst with over 2 years of experience in managing Oracle Customer Care & Billing operations. My expertise lies in backend data management, batch processing, and advanced reporting solutions. I have a proven track record of executing billing processes, troubleshooting application issues, and developing optimized SQL queries. My ability to deliver interactive Power BI and Python dashboards has been instrumental in aligning operations with key performance indicators.

In my current role at Futuresoft Solutions Pvt Ltd, I manage daily operations in Oracle CC&B, ensuring timely and accurate billing and customer service support. I have successfully executed over 30 monthly billing batch processes, achieving a remarkable 98% billing accuracy. My skills in data extraction and consolidation have enabled me to design and deliver over 10 Power BI dashboards that visualize critical KPIs, enhancing decision-making processes.

I am passionate about automating data workflows and driving operational improvements in high-volume service environments. My projects, such as the Excel Automation Tool and Prepaid Billing Calculator, showcase my commitment to leveraging technology for efficiency and accuracy. I am eager to continue growing in my career and contribute to innovative data solutions.