RIYA KOSE

At Mastercard, I support cloud workloads across AWS accounts and Azure subscriptions, helping keep critical services available.

I monitor payment platforms with CloudWatch and Azure Monitor, and troubleshoot alerts and service disruptions.

I resolve production incidents by analyzing logs and dashboards, and help streamline ticket queue management.

I coordinate change requests across application, infrastructure, and support teams. I also write runbooks and RCAs to reduce repeat incidents.