At Eureka Outsourcing Solutions (EOS), I managed merchant accounts for nationwide retail clients using Worldline EDC payment terminal services. I handled customer queries and terminal troubleshooting, and worked with technical support and field teams on high-priority escalations.
I analyzed cancellation requests and merchant concerns to develop retention solutions. I also maintained customer records and transaction documentation while meeting service KPIs.
For my Retail Sales Performance Dashboard project, I combined MS Excel data models with Tableau visualizations. I used SQL queries to clean and aggregate sales data, then presented interactive reporting on revenue trends, product lines, customer segments, and monthly sales variations.
