At Falster Technology, I delivered Dynamics 365 Customer Service and Field Service solutions for clients, including case management, work orders, bookings, and technician workflows. I built Power Platform apps and integrations with C# plugins, JavaScript, Dataverse, and REST APIs, and supported deployments, UAT, and go-live.
I also managed Power Platform ALM across Dev, Test, and Production, and helped resolve failing flows and integrations. Earlier, at IDBI Bank, I managed branch sales and customer service in a regulated banking environment and prepared MIS and sales-target reports within KYC/AML and compliance controls.
