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Rishabh GoelRG
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Rishabh Goel

@rishabhgoel1

Business analyst with IT solutions experience who improved an ERP requisition system and reduced future support tickets by 35%.

India
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At Sphere Integrated Solutions Pvt Ltd, I worked on ERP requisition system development, implementing interfaces and configuration packages that cut future support tickets by 35% for the client.

I also worked with leadership on a new curriculum that improved department performance metrics by 15%. With the marketing team, I helped identify and contact potential clients, contributing to a 3% increase in the client conversion rate.

At Infosys Pvt Ltd, I developed full-stack applications and worked on CRM and ERP solutions for Adidas, including 30+ interactive ad pages. I recently graduated from the Master of Business Analytics program at the University of Technology Sydney.

Experience

Work history, roles, and key accomplishments

SL

Software Analyst

Sphere Integrated Solutions Pvt Ltd

Sep 2023 - Jun 2024 (9 months)

Revolutionized ERP requisition system development, implementing interfaces and configuration packages, and cut down future support tickets by 35% for this client. Strategized with leadership to implement new curriculum, leading to 15% improvement in department performance metrics.

IL

System Engineer

Aug 2021 - Jul 2022 (11 months)

Devised three full-stack applications incorporating HTML, CSS, PHP, Python, and Java, while exhibiting database management proficiency during intensive Mysore Data Center training program. Mastered Salesforce functionalities and obtained Salesforce Email Specialist Certification, subsequently restructuring and automating email marketing operations to improve operational efficiency by 10% within th

DL

Network Administrator

Darts IT Network Pvt Ltd

Dec 2019 - Jun 2021 (1 year 6 months)

Internship which extended to full-time based on performance, under one of the leading employees of the company. Learned basic principles of routing and networking, documentation, security protocols, query handling.

Education

Degrees, certifications, and relevant coursework

SK

SkillShop

Certification, Analytics

2025 - 2025

Completed a certification in Google Analytics.

Amazon logoAM

Amazon

Certifications, Advertising

2025 - 2025

Earned certifications in Amazon Ads Foundation and Amazon Ads for Retail.

University of Technology Sydney logoUS

University of Technology Sydney

Master of Business Analytics (Extension), Business Analytics

2021 - 2025

Grade: Distinction in several subjects

Pursued a Master of Business Analytics (Extension) with Distinction results in advanced subjects including enterprise systems, data-driven innovation, and visual storytelling.

LinkedIn logoLI

LinkedIn

Certifications, Professional Development

2024 - 2025

Completed multiple professional development courses including Power BI Top Skills, Business Analysis: Essential Tools and Techniques, Customer Insights and Consumer Analytics, Introduction to Prompt Engineering for Generative AI, Mastering Project Management with Asana, and Miro for UX.

Project Management Institute logoPI

Project Management Institute

Certifications, Business Analysis

2024 - 2024

Earned certifications in Strategic Business Analysis Essentials, Agile Project Management with Jira Cloud, Business Analysis for Project Managers, and other professional development courses.

International Institute of Business Analysis logoIA

International Institute of Business Analysis

Certification, Process Improvement

2024 - 2024

Earned a Six Sigma: Green Belt certification.

NPTEL, IIT Roorkee logoNR

NPTEL, IIT Roorkee

Certification, Data Analysis

2020 - 2020

Completed a certification in Data Analysis using Python.

Amity University, Noida logoAN

Amity University, Noida

B.Tech, Computer Science and Engineering

2016 - 2020

Completed a B.Tech in Computer Science and Engineering, including a project on an automated parking management system using Arduino IoT.

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