Rina Shrestha

Analysed customer behaviour and market signals, delivering LLM-powered chatbot initiatives including Ask Archie to reduce support overhead, and live FRL regeneration to improve complaint response consistency, accuracy, and turnaround time. Managed executive briefings and product backlogs to drive AI-driven decisioning and operational effectiveness.

Partnered with Digital and IT leadership to define agile delivery roadmaps, refine user stories/backlogs, and coordinate concurrent initiatives using Scrum/Kanban within SAFe. Owned project financial planning (Opex/Capex) and delivered data-driven value realisation through recurring stakeholder reporting and RAID/PI management.

Delivered end-to-end technology initiatives for a luxury retail portfolio across brands including Dior, Givenchy, and Guerlain, coordinating internal teams and third-party suppliers through go-live. Owned requirements capture/validation, solution design sign-offs, and governance for risks, issues, dependencies, and change requests while supporting post-project lessons learned.

Evaluated solution fit against business and technical requirements and contributed analysis and insights to support project proposals and business cases. Facilitated stakeholder workshops to define and validate requirements, supporting change, testing (including UAT), training, and help desk issue escalation.

Translated client requirements into Scrum product backlogs, defining user stories and acceptance criteria in partnership with developers and testers to enable high-quality releases and UAT cycles. Prioritised backlog with key stakeholders and communicated clearly across functions to maintain alignment and delivery confidence.

Completed an MA in Digital Culture & Technology at King's College London.

Grade: 2:1

Earned a 2:1 BA (Hons) in Retail Management from the London College of Printing.

Grade: GCSE grades A*-C (A-level grades not provided)

Completed GCSEs (11 subjects, grades A*-C) and A levels (Psychology, Design Technology, and Art).