AUGUSTAS BARTKUS

Reviewed and provided feedback on onboarding, ODD/EDD, and transaction monitoring cases, collaborated with teams, and prepared training materials and reports.

Monitored transactions in real-time and retrospectively, conducted investigations, drafted SARs/STRs, and trained new employees.

Provided feedback on analysts' investigations, created SARs/STRs for certain markets, conducted training, and improved data analysis approaches.

Performed blockchain and crypto analyses for Coinbase, analyzed fund flows, worked with subpoenas from law enforcement, and submitted SARs/STRs.

Conducted deep AML investigations, established customer profiles, determined source of funds, filed UARs, and trained newcomers while collaborating with SARO teams.

Processed user data for onboarding, verified documents, assessed risk levels, conducted chats, and performed supervisory duties including training and consultations.

Advised on workplace pension schemes, including auto-enrolment rules, fund transfers, retirement benefits, and liaised with administrators and financial advisers.

Answered customer queries via phone and email, assisted with department connections, stock availability, reservations, and returns/exchange policy, and organized courier pickups.

Provided customer support for PlayStation consoles and services via phone and email, investigated account issues, coordinated replacement consoles, and handled refunds professionally.

Handled UPS shipment inquiries, tracked packages, organized domestic and international freight, advised on shipping regulations, processed payments, and managed customer interactions with empathy.

Provided translation services from Lithuanian to English and vice versa, covering materials from news articles to students' theses.

Studied Translation and Interpretation at Vilnius University from 2013 to 2016.