I'm seeking a remote, full-time role in customer success, instructional design, technical writing, or editorial work. I value clear processes, meaningful client or learner impact, and async-friendly collaboration across time zones. Based in Taiwan, I'm open to US or global companies with distributed teams, and comfortable adjusting my schedule for overlap with US business hours when needed.
Max Pizzini
@maxpizzini
Bilingual editor & client-facing professional based in Taiwan. 14+ years in academic editing, ESL instruction, and remote customer support.
What I'm looking for
I'm a bilingual professional based in Taipei, Taiwan, with 14+ years of experience spanning academic editing, English instruction, and client-facing support roles.
For over six years, I worked as a manuscript editor at Edanz, providing quality-control copy editing on scientific research papers for non-native English-speaking academics preparing work for publication. This built a strong foundation in precision, consistency, and clear technical communication — skills I bring to any writing- or editing-focused role.
Alongside editing, I've spent years teaching English one-on-one through Preply, working with a diverse roster of adult learners — from IB students to nuclear materials researchers — on everything from exam prep to open-ended discussion-based lessons. This work has sharpened my ability to communicate clearly, adapt on the fly, and build rapport quickly with people from different backgrounds.
I also completed a data analysis project for Taiwan's Ministry of Culture, working with real government transaction data to surface insights on cultural spending patterns — experience that's given me a practical, detail-oriented approach to working with data alongside my editorial and instructional background.
I recently interviewed for a Client Success Manager role with a US-based staffing agency, which sharpened my interest in remote customer success and onboarding work. I'm now looking to bring my editing precision, teaching adaptability, and cross-cultural communication skills (fluent in Mandarin, B1–B2) to a remote role in customer success, instructional design, technical writing, or editorial work.
I'm reliable, detail-driven, and comfortable working async across time zones from Taiwan.
Experience
Work history, roles, and key accomplishments
Data Analyst
Taiwan Ministry of Culture
Dec 2025 - Present (7 months)
Analyzed transaction data for a government-led cultural incentive initiative targeting youth engagement with arts and culture. Developed visualizations and quarterly/annual reports highlighting actionable spending and engagement trends.
Senior Academic Editor
Edanz
Feb 2019 - Present (7 years 5 months)
Edited 7,000+ academic manuscripts across STEM disciplines for international publication. Maintained consistent quality and turnaround under tight deadlines with minimal supervision.
English Tutor / Instructor
Private and Platform-Based
Jun 2012 - Present (14 years 1 month)
Diagnosed individual learning gaps and designed personalized lesson plans for learners from young children to working adults. Maintained high student retention across in-person and remote formats.
Data Visualization Consultant
Project Equity
Mar 2025 - Apr 2025 (1 month)
Collaborated with Marketing and Communications to develop interactive Tableau dashboards visualizing ethnic disparities in small business income. Combined state and national-level datasets in Tableau Prep to enable accurate comparisons across sources.
English Teacher
Taipei Language Institute
Aug 2015 - Mar 2019 (3 years 7 months)
Instructed one-on-one and group classes for adults, junior high, and high school students. Selected and developed materials tailored to individual learner needs.
Education
Degrees, certifications, and relevant coursework
Google Data Analytics
Certificate, Data Analytics
2023 - 2024
Completed the Google Data Analytics certificate program from June 2023 to September 2024.
i-to-i TEFL
TEFL Course (120 hours), Teaching English as a Foreign Language (TEFL)
2011 - 2012
Completed a 120-hour TEFL course with i-to-i from December 2011 to April 2012.
Illinois State University
Bachelor of Science, Psychology
2008 - 2012
Grade: 3.7/4.0
Activities and societies: Minor: East Asian Studies; Honors Program Scholar designation.
Bachelor of Science in Psychology from Illinois State University (Normal, IL), completed from 2008 to 2012. Minored in East Asian Studies and was an Honors Program Scholar.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
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