@richardmuoz
Call Expert at JustAnswer handling client inquiries and technical support across multiple communication channels.
PhilippinesAt JustAnswer, I document client interactions, maintain CRM case notes, and handle inquiries and follow-ups across multiple channels. I also troubleshoot technical issues and guide clients through solutions.
Previously, I monitored workforce activity and prepared client-facing scheduling and productivity reports at Tech Mahindra. At Concentrix, I coordinated schedules across client platforms and analyzed performance metrics to anticipate scheduling needs.
Work history, roles, and key accomplishments
Document client interactions and maintain accurate logs, case notes, and follow-up actions in CRM tools. Manage client inquiries and provide technical support across multiple communication channels.
Coordinated schedules across multiple client platforms to ensure seamless appointment setting and operational coverage. Analyzed performance metrics and conducted strategy meetings with clients and internal teams.
Monitored workforce activity and aligned with operations to implement action plans. Generated client-facing reports on scheduling, productivity, and operational efficiency.
Provided real-time support to customers by addressing billing, sales, and technical inquiries. Managed multiple customer inquiries simultaneously and conducted follow-ups to ensure timely resolution.
Resolved customer issues in a single interaction by handling inquiries and documentation across phone, chat, and email. Assisted customers with structured troubleshooting steps and product navigation.
Degrees, certifications, and relevant coursework
Bachelor of Science, Agricultural Education
2008 - 2012
Bachelor of Science in Agriculture with a major in Agricultural Education from Central Mindanao University from 2008 to 2012.
US Real Estate & General VA Online Masterclass, Virtual Assistance
Completed the US Real Estate & General VA Online Masterclass in February 2026.
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