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Richard Khanzadian

@richardkhanzadian

Operations and customer support specialist at Care Craft, handling KYC checks, crypto payment issues, and Jira bug reports.

Lebanon

Message

At Care Craft, I handled live chat and email inquiries about account adjustments, login credentials, and 2FA troubleshooting. I also checked user profiles against KYC policies and resolved payment discrepancies involving cryptocurrency, deposits, and withdrawal locks.

At BOT Lebanon, I collected and entered structured survey data, then cleaned and audited spreadsheet records for analytical teams. My experience also includes maintaining transaction ledgers at Coinmarket and updating caller logs and case notes for the SmartSource / UNHCR Project.

Experience

Work history, roles, and key accomplishments

iGaming Chat Support & Compliance Officer

Care Craft

Mar 2025 - Jun 2026 (1 year 3 months)

Managed real-time multi-threaded live chat support and email inquiries, handled back-end data transactions, and ensured KYC compliance. Audited payment discrepancies and logged system bugs into Jira.

Live Chat CRM KYC Jira 2FA Cryptocurrency Data Administration

Data Collection & Survey Specialist

BOT Lebanon

Mar 2024 - Feb 2025 (11 months)

Executed field and digital data collection, inputting structured data into databases with zero formatting errors. Conducted surveys and cleaned raw data for senior analytical teams.

Data Collection Surveying Excel Data Cleaning Database Management

Data Entry Clerk & Cashier

Coinmarket

Jul 2023 - Mar 2024 (8 months)

Maintained daily transaction ledgers, audited digital payment records, and input inventory and financial data into business management software.

Data Entry Financial Auditing Inventory Management Spreadsheets

Information Provision & Call Center Agent

SmartSource / UNHCR Project

Dec 2022 - Jun 2023 (6 months)

Coordinated information databases for medical networks and insurance policies, and updated case notes and caller logs using Ziwo telephony software.

Call Center Ziwo Data Coordination Case Management

Customer Operations Associate

KP Brasseries / Kallasi Group

Jan 2020 - Dec 2022 (2 years 11 months)

Managed front-of-house operations and client services, coordinated inventory updates, and facilitated communication between staff.

Customer Service Inventory Management Operations

Education

Degrees, certifications, and relevant coursework

Lebanese University

Degree Program, Computer Science

Degree program in Computer Science, graduated in 2021, with a technical foundation in algorithmic logic, database systems, structured query processing, and data organization.