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Ricardo Ruiz

@ricardoruiz1

Senior Site Reliability Engineer at Amazon who standardized SLO/SLI frameworks across 14 microservices, reducing unplanned disruptions by 34%.

United States

Message

At Amazon, I standardized SLO/SLI frameworks across 14 microservices and established error-budget policies that reduced unplanned service disruptions by 34%.

I used Go to improve observability in Kubernetes environments, reducing alert triage time by 42%. I also provisioned Terraform templates on AWS that cut deployment drift across 300 instances.

Previously, at JPMorgan Chase & Co., I supported secure payment workflows processing over 450K daily transactions without message loss. I also containerized financial applications and improved failover latency by 45%.

Experience

Work history, roles, and key accomplishments

Current

Software Development Engineer II

Current

Amazon

Jul 2021 - Present (5 years 3 months)

Guided reliability engineering and platform initiatives for high-volume enterprise services across AWS ecosystems. Architected SLO/SLI frameworks, orchestrated Kubernetes environments, and provisioned Infrastructure as Code to improve system resilience and compliance.

AWS Kubernetes Terraform Go Python SLIs SLO SLAs Observability Telemetry Linux Cloud Networking Incident Response Blameless Post mortems CI CD Infrastructure as Code GenAI Diagnostic Automation

Software Engineer

JPMorgan Chase & Co.

Jul 2020 - Jul 2021 (1 year)

Engineered core platform services and automated delivery pipelines for financial systems. Tuned high-throughput messaging, containerized applications, and instrumented distributed tracing to enhance reliability and reduce build times.