Ricardo Arroyo

Transitioned manual order placement into an Excel-based tracking and reporting tool, providing ongoing monthly support and using Excel formulas to analyze inventory levels and support operational decisions.

Managed the owner's calendar and appointment scheduling, designed and maintained a custom CRM system in Excel with an automated dashboard, and re-engaged cold leads via calls and messages in English and Spanish. Qualified leads and contributed to 3 confirmed property rentals.

Designed and built TrazAPI end-to-end, including frontend, backend, database schema, and AWS deployment, using Next.js, React, TypeScript, and Python/FastAPI. Implemented JWT authentication, API rate limiting, QR code generation, and PWA support, and acted as the main client contact.

Managed inventory and optimized resource allocation, ensured compliance with hygiene and safety standards, and coordinated team operations to improve efficiency.

Managed international customer accounts, ensuring accuracy and compliance, conducted account follow-ups and performance tracking, and strengthened communication and problem-solving skills in a fast-paced environment.

Trained and mentored new employees, handled client accounts, and monitored productivity and compliance.

Currently pursuing CS50: Introduction to Computer Science via edX.

Pursued a Bachelor's Degree in Biosystems Engineering, currently on hold.

Completed a Diploma in Gastronomy and Culinary Arts in 2022.