Open to opportunities

Rhea Lalaguna

@rhealalaguna

Message

Solar operations and technical coordination specialist focused on solar permitting and interconnection success.

Philippines

Message

What I'm looking for

I’m looking to contribute to a solar energy company by supporting solar permitting and interconnection operations for California projects, with strong project tracking, workflow coordination, documentation/compliance support, and timely communication to drive completion.

I’m a detail-oriented solar operations and technical coordination professional with over 8 years of remote system diagnostics experience. I monitor solar systems, identify faults, and perform initial diagnostics, coordinating with technical teams to resolve issues quickly and keep performance and uptime on track.

I also support solar permitting workflows and utility interconnection processes by managing documentation and compliance, tracking permitting status, coordinating inspections, and escalating issues when needed to drive timely project completion and PTO. From ticketing and CRM work in Salesforce to data analysis and reporting with tools like Microsoft Excel and Google Workspace, I bring strong communication, workflow discipline, and end-to-end follow-through.

Experience

Work history, roles, and key accomplishments

Ticket Management Monitoring Specialist

Cloud Sherpas

Jan 2025 - Jan 2026 (1 year)

Monitored solar energy systems and performed remote diagnostics to identify performance issues, coordinating with technical teams for timely resolution. Supported solar permitting and utility interconnection workflows by tracking permitting status, inspections, documentation/compliance, and project progression.

Troubleshooting Data Analysis Reporting Documentation Management Compliance Support Scheduling Service Dispatch

PV Monitoring Technical Support Specialist

Two Fourteen Energy Services

Jan 2023 - Jan 2025 (2 years)

Monitored solar energy systems remotely to ensure performance and uptime, identifying system faults and coordinating with field technicians to resolve issues. Provided scheduling support, verified system data, and maintained accurate technical reports for clients and internal teams.

Technical Support Scheduling Support Data Verification Client Reporting

Enphase Enlighten Process Associate

Genpact – Dollar General Account

Jan 2022 - Jan 2023 (1 year)

Provided remote technical support for POS systems, printers, and network issues, resolving real-time problems to minimize downtime and keep store operations running. Assisted users with step-by-step troubleshooting while maintaining high service quality in a fast-paced environment.

Remote Technical Support POS Support Printer Troubleshooting Troubleshooting Customer Service

Advisor I Operations Support

Concentrix

Jan 2021 - Jan 2022 (1 year)

Delivered real-time support to field personnel for delivery and system-related concerns, managing multiple cases at once with a focus on accuracy and efficiency. Supported operations using Google Workspace and coordinated via Slack transaction completion in a fast-paced environment.

Case Management Microsoft Office Suite Google Workspace Slack CRM Systems

Customer Support & Technical Rep

Sitel Philippines Inc.

Jan 2018 - Jan 2021 (3 years)

Provided remote troubleshooting for modems, receivers, and telecom devices, guiding customers through step-by-step technical solutions. Managed a high-volume support workload while maintaining high customer satisfaction.

Remote Technical Support Telecom Device Support Troubleshooting Customer Support High Volume CRM Systems