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Reymark Biñas

@reymarkbias

CRM & AI Automation Specialist at RDB OPS, connecting websites, leads, appointments, and follow-ups into automated customer journeys.

Philippines

Message

At RDB OPS / Freelance, I manage CRM systems, lead pipelines, and workflow automation. I develop automated customer journeys that connect websites, leads, appointments, and follow-ups.

I also build WordPress websites, landing pages, and sales funnels, and create AI-powered marketing content and short-form videos. Previously, I supported Microsoft customers at Concentrix Philippines with account and billing concerns, and Xbox customers at Teleperformance Philippines with technical and account issues.

Experience

Work history, roles, and key accomplishments

Current

CRM & AI Content Specialist

Current

RDB OPS

Jan 2022 - Present (4 years 9 months)

Manage CRM systems, lead pipelines, workflow automation, appointment scheduling, and customer follow-up processes. Build business websites, landing pages, and digital solutions using WordPress, and create AI-powered marketing content and automated customer journeys.

GoHighLevel CRM Management Workflow Automation Lead Management Appointment Scheduling WordPress Landing Pages Sales Funnels AI Content Creation AI Video Editing UGC Content Marketing

Customer Support Representative

Concentrix Philippines

Jan 2020 - Dec 2021 (1 year 11 months)

Provided live chat and inbound/outbound phone support to Microsoft customers, resolving account, billing, subscription, payment, and recovery concerns. Managed multiple customer interactions while meeting SLAs and quality standards, and documented cases in CRM systems.

Live Chat Phone Support Technical Troubleshooting Account Support Billing Support CRM Case Management Escalation Management SLA Compliance

Technical Support Representative

Teleperformance Philippines

Jan 2017 - Dec 2019 (2 years 11 months)

Provided live chat and phone support to Xbox customers, resolving technical, account, connectivity, and purchase-related concerns. Troubleshot hardware, software, and connectivity issues, and documented cases in CRM systems.