Rene Willemain
@renewillemain
Retail shop associate delivering customer service excellence and practical IT support across tools, orders, and troubleshooting.
What I'm looking for
I’m a retail shop associate who’s built my career around “premiere customer service” and solving day-to-day needs with a positive attitude. At Publix (Jun. 2014 – Nov. 2016), I bagged groceries, stocked shelves, handled floor care at closing, and earned strong customer and employee reviews through consistent service.
After that, I continued the same customer-first mindset at Paragon Theaters (Sep. 2020 – Dec. 2021), working concessions through cashiering, discounts, stocking, and cleaning. I also reduced excess spending on overstocked items, helped in the projector rooms with smaller IT work, and trained new employees in day-to-day responsibilities.
Since Mar. 2022, I’ve been a Shop Associate at Sunshine Ace Hardware, where I’m mentored to work more closely with customers and go out of my way to assist with projects, power equipment, screen orders, glass orders, and general household supplies. As a STIHL Dealer team member and bronze-certified in STIHL equipment, I also work with on-site technologies while applying my practical skills—computer systems support, diagnosing issues, and installing new programs.
Experience
Work history, roles, and key accomplishments
Shop Associate
Sunshine Ace Hardware
Mar 2022 - Present (4 years 3 months)
Assisted customers with projects by providing guidance on power equipment, supplies, and orders, supporting both in-store needs and B2B/online order workflows. Earned STIHL bronze certification and applied on-site technologies to diagnose issues and install new programs when needed.
Concessions Associate
Paragon Theaters
Sep 2020 - Dec 2021 (1 year 3 months)
Served movie-goers with cashiering and concession support while cleaning theaters and maintaining equipment at night. Reduced excess spending on overstocked items, supported projector rooms with smaller IT tasks, and trained new employees.
Customer Service Worker
Publix
Jun 2014 - Nov 2016 (2 years 5 months)
Provided premiere customer service by bagging groceries, stocking shelves, and performing closing floor care while receiving positive customer and employee reviews. Saved costs on several occasions, trained new employees, and performed informal IT support that reduced technology-related costs.
Education
Degrees, certifications, and relevant coursework
Rene hasn't added their education
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Availability
Location
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