Open to opportunities

Relebohile Tsenki

@relebohiletsenki

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Proven Cleaning Supervisor with a passion for client satisfaction.

Lesotho

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What I'm looking for

I am looking for a role that allows me to lead teams and improve operational efficiency while ensuring high standards of service.

I am a dedicated Cleaning Supervisor with over 4 years of experience in managing high-quality cleaning departments. My journey in the cleaning industry has been marked by a commitment to excellence and a passion for delivering exceptional client satisfaction. At KBM Cleaning Services Company, I successfully supervised and trained staff, ensuring that our cleaning standards were not only met but exceeded. My efforts led to a remarkable 99% property cleanliness score and a significant reduction in client complaints by 40%.

In my role, I implemented effective training programs that improved staff efficiency by over 20% and decreased supply costs by 15% through strategic inventory management. My experience at Maseru City Council as a Public Relations Intern further honed my skills in communication and organization, allowing me to craft compelling pitches and represent the council at various events. I thrive in environments where I can lead and inspire teams to achieve their best.

Experience

Work history, roles, and key accomplishments

Cleaning Supervisor

KBM Cleaning Services Company

Nov 2020 - Dec 2024 (4 years 1 month)

Supervised and trained staff, directing and assigning tasks on a daily basis. Maintained a 99% property cleanliness score and reduced client complaints by 40% over two years.

Inventory Control Quality Control Leadership Staff Training Scheduling Process Improvement Team Management

Public Relations Intern

Maseru City Council

Feb 2020 - May 2020 (3 months)

Monitored media coverage and compiled media reports, providing administrative support to managers. Assisted in crafting compelling pitches and press releases to secure editorial coverage and features.

Administrative Support Public Relations Press Release Writing Communication

Education

Degrees, certifications, and relevant coursework

Limkokwing University of Creative Technology

Associate Degree, Public Relations

Completed an Associate Degree in Public Relations, gaining foundational knowledge in communication strategies and public engagement. Developed skills in media monitoring, administrative support, and crafting press releases.

Unknown

Diploma, Operations Management

Obtained a Diploma in Operations Management, focusing on principles and practices for efficient organizational operations. This certification enhanced understanding of process improvement and resource management.