Reimond Peralta
@reimondperalta
Team leader and back-office specialist who turns data into KPI-driven performance.
PhilippinesWhat I'm looking for
I lead back-office operations with a strong focus on KYC/KYB compliance, quality, and measurable results. I’ve supported PayPal global operations by leading and coaching a team of 18 investigators, ensuring accuracy, regulatory adherence, and consistent SLA achievement.
My day-to-day work blends high-volume data operations with reporting that drives decisions—processing reimbursements and liquidation tasks through SAP/Concur, handling 60–80 account reviews daily, and building Excel dashboards and Tableau reports to track KPI’s, productivity, and operational performance.
I also invest in enablement and continuous improvement, from training and onboarding local and global counterparts to developing SOPs, calibration materials, and quality audit routines that close performance gaps. Earlier in my career, I strengthened customer-facing problem solving through technical support and fraud-related work, and I’ve continued to apply that same discipline in freelance-ready virtual assistance, data cleaning, and bookkeeping support.
Experience
Work history, roles, and key accomplishments
Led and supported a team of 18 investigators performing KYC/KYB verification and compliance operations for PayPal customers in global markets. Managed 60–80 account reviews daily, processed reimbursements via SAP/Concur, and built Excel/Tableau dashboards to track KPIs and improve workflow efficiency.
Facilitated training and onboarding for local and global counterparts (China, India, US, EMEA) on KYC/KYB processes, with a focus on accuracy and productivity. Conducted QA audits, created SOPs and training materials, and ran calibration meetings to align policy updates.
Education
Degrees, certifications, and relevant coursework
AMA Computer University
Bachelor of Science, Computer Science
2010 - 2012
Activities and societies: Computer Programming (Java, C++), Web Design (HTML, WordPress), Image & Video Editing (GIMP, Photoshop).
Completed studies toward a B.S. in Computer Science at AMA Computer University, including coursework in programming, web design, and basic image/video editing.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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