Rehab Sayed
@rehabsayed
I improve healthcare service quality, insurance coordination, and patient support.
United Arab EmiratesWhat I'm looking for
I've supported healthcare members and insurance operations at Nextcare in Dubai since 2020, progressing from Care Center Agent to Member Care and Chat Support Agent, and most recently Quality Assurance Customer Service Senior Agent.
I monitor inbound and outbound calls for compliance, evaluate service quality, analyze complaint trends, and run calibration sessions to improve consistent customer experiences. I also guide clients through insurance coverage, eligibility, documentation, reimbursements, claims, and approvals with professionalism and empathy.
My pharmacy background includes hospital, community pharmacy, and insurance coordination work across the UAE and Egypt. I bring experience in medication safety, inventory control, patient counseling, claims follow-up, and healthcare systems including OpenJet, PBM, Pulse, NanoPBM, and iCare.
Experience
Work history, roles, and key accomplishments
Quality Assurance Customer Service Senior Agent
Nextcare
Nov 2024 - Jul 2026 (1 year 8 months)
Monitored and evaluated inbound/outbound calls to ensure compliance with quality standards and company policies. Assessed agent performance and analyzed quality trends to identify improvement areas.
Member Care Agent / Chat Support Agent
Nextcare
Jan 2022 - Oct 2024 (2 years 9 months)
Handled customer inquiries and complaints via email and live chat, providing accurate information on insurance coverage and claim procedures. Guided clients through eligibility and reimbursement processes.
Care Center Agent
Nextcare
Apr 2020 - Jan 2022 (1 year 9 months)
Provided front-line assistance on insurance claims, approvals, and coverage inquiries. Resolved complaints efficiently and supported the DHA initiative as a volunteer during the COVID-19 pandemic.
Insurance Coordinator
Zulekha Hospital
Sep 2019 - Mar 2020 (6 months)
Handled insurance systems for claim follow-ups and denials, coordinating between hospital departments, patients, and insurers. Resolved pending claims and communicated updates to stakeholders.
Community Pharmacist
Dr. Hazem El Kamh Pharmacy
Sep 2018 - Aug 2019 (11 months)
Dispensed prescription and OTC medications, ensuring accurate dosing and compliance. Advised patients on drug interactions and managed stock levels.
Hospital Pharmacist
El Ganzouri Specialized Hospital
Sep 2016 - Aug 2018 (1 year 11 months)
Oversaw storage, inventory, and distribution of medications and medical supplies. Ensured adherence to pharmaceutical storage standards and supported clinical teams.
Education
Degrees, certifications, and relevant coursework
Misr International University
Bachelor of Pharmacy, Pharmacy
Grade: 3.56/4
Bachelor of Pharmacy degree from Misr International University, Egypt, with a GPA of 3.56/4.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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