Reg Spalding

With a robust background in technical support and client services, I have dedicated my career to ensuring seamless end-user computing solutions. Currently, I serve as a Technical Support Specialist at North American Corporation, where I manage a diverse range of devices including PCs, iPads, and smartphones. My role involves configuring device access for networks and VPN usage, maintaining Active Directory user accounts, and troubleshooting video conferencing systems. My commitment to delivering exceptional service has allowed me to effectively collaborate with vendors and secure necessary equipment and repair services.

Prior to my current position, I honed my skills as a Client Services Technician at Geneva Technical Services, where I utilized ticket tracking systems to resolve hardware and software issues. My experience also includes working as a Desktop Support Specialist at Zeller Plastik, where I supported over 50 Windows users in a fast-paced manufacturing environment. I am well-versed in a variety of software applications and have a strong foundation in networking, which enables me to diagnose and troubleshoot issues efficiently.