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Regina Mahal Fitrah

@reginamahalfitrah

Marketing Communications professional skilled in content management, email marketing, CRM coordination, and administrative support.

Indonesia

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At PT Mitra Integrasi Informatika, I managed customer inquiries and support tickets through Freshworks, edited and published website articles and press releases, and supported Metrodata Solution Day 2026 communications. As an intern, I also created and distributed newsletters to 14,000+ recipients and coordinated customer inquiries through Salesforce.

At PT Kilang Pertamina Internasional RU VI Balongan, I produced event photography, video, and written documentation, managed Instagram content, and drafted press releases. I’ve also supported event operations and communications through roles with BEM – Faculty of Communication and Business, INTERNATIONAL PHOTOGRAPHY AND SHORT MOVIE FESTIVAL (IPSMF) 2023, Redial 2.0, and WEST FEST 2022 & Road to WEST FEST.

Experience

Work history, roles, and key accomplishments

Marketing Communication

PT Mitra Integrasi Informatika

Jul 2026 - Aug 2026 (1 month)

Managed customer inquiries and support tickets through Freshworks, edited and published website articles and press releases, and supported event coordination for Metrodata Solution Day 2026.

Freshworks CMS Content Management Press Releases Event Coordination Media And Communications

Marketing Communication Intern

PT Mitra Integrasi Informatika

Nov 2025 - May 2026 (6 months)

Developed copy for announcements, articles, and social media; managed newsletters to 14,000+ recipients via Mailchimp; handled 30-40 weekly inquiries through Freshworks and Salesforce.

Mailchimp Freshworks Salesforce Content Writing Copywriting Social Media Management CMS

Communication & Relation Intern

PT Kilang Pertamina Internasional RU VI Balongan

Jul 2024 - Aug 2024 (1 month)

Produced photography, videography, and written documentation for corporate events; developed Instagram content and drafted press releases for corporate activities.

Photography Videography Content Creation Instagram Press Releases Corporate Communications

Staff of Organizational Management

BEM Faculty of Communication and Business

Mar 2023 - Jul 2024 (1 year 4 months)

Coordinated internal programs, monitored staff performance, compiled reports, and supported member development initiatives.

Coordination Reporting Event Management Communication Skills

Event Division

International Photography and Short Movie Festival 2023

Apr 2023 - Nov 2023 (7 months)

Coordinated guest management, speaker arrangements, event flow, and operational requirements; supported event promotion and post-event evaluation.

Event Coordination Guest Management Communication Skills Reporting

Field Coordinator

Redial 2.0

May 2022 - Feb 2023 (9 months)

Coordinated event logistics, venue readiness, vendors, and on-site operations; facilitated communication between parties and resolved operational issues.

Logistics Vendor Management Communication Skills Problem Solving

Event Division

WEST FEST 2022 & Road to WEST FEST

Sep 2021 - Mar 2022 (6 months)

Developed creative event concepts, coordinated with campus authorities and vendors, managed social media promotions, and hosted the roadshow as presenter.

Event Planning Social Media Management Sponsorship Presentation Skills