Open to opportunities

Reginald Mark Abraham

@reginaldmarkabraham

Message

IT graduate specializing in graphic design and practical technical support.

Ghana

Message

What I'm looking for

I seek roles focused on AI/ML or NLP research and development, where I can apply technical skills, contribute to impactful projects, and grow toward advanced study and leadership.

I am an Information Technology graduate with hands-on experience building AI-driven tools, automation projects, and chatbots using Python, C++, JavaScript, TensorFlow and NumPy. I combine technical development with practical IT support and teaching experience to deliver reliable solutions.

At university and in internships I improved operational efficiency by automating responses to common inquiries, supported over 500 undergraduates in programming and data structures, and contributed to cloud-computing business model research tailored for Ghanaian organizations.

I am motivated to pursue graduate studies in Artificial Intelligence, Machine Learning, Natural Language Processing, and Security & privacy, and I bring a track record of technical troubleshooting, data entry and management, and effective communication across academic and corporate settings.

Experience

Work history, roles, and key accomplishments

Current

Teaching Assistant

Current

University of Cape Coast

Oct 2024 - Present (1 year 1 month)

Proctored and graded over 600 tests and assignments, invigilated exams, and supported 500+ undergraduates in C++, Java, data structures and algorithms to improve lab performance and course outcomes.

C++Java Data Structures Algorithm Design Academic Administration

Cloud Computing Researcher

University of Cape Coast

May 2024 - Aug 2024 (3 months)

Researched cloud computing business models for Ghanaian businesses, analyzing scalability, cost-efficiency, and proposing guidelines to overcome adoption barriers securely and sustainably.

Cloud Computing Business Modeling Research Cost Analysis Strategic Planning

IT Support Intern

Ghana Water Company Limited

Sep 2023 - Oct 2023 (1 month)

Provided troubleshooting and servicing of office equipment, supported issue resolution and customer engagements, and assisted with data entry for new service connections.

Technical Support Troubleshooting Data Entry Customer Support

IT Support / Social Media Manager Intern

CaFDIL Television

Jun 2022 - Aug 2022 (2 months)

Managed social media handles and website updates, designed promotional flyers and edited videos to enhance the company's online presence.

Social Media Management Web Content Management Graphic Design Video Editing Team Collaboration IT Support

IT Support / Networking Engineer Intern

Vodafone Ghana

Nov 2021 - Dec 2021 (1 month)

Assisted in configuring routers and networks and performed on-site router fixes to restore residential connectivity and improve customer network uptime.

Networking Troubleshooting Customer Service

Technical Support Specialist

Lands Commission

Aug 2021 - Sep 2021 (1 month)

Delivered technical troubleshooting, scanned and digitalized cadastral plans, and prepared presentation materials to support organizational meetings and workflows.

Technical Support Document Scanning Digitalization Presentation Design Troubleshooting Records Management

Inquiry Chatbot Developer

University of Cape Coast

Collaborated on developing an AI-driven chatbot to automate responses to common student and staff queries, improving operational efficiency and access to admissions and course information.

Python JavaScript Data Collection NLP Chatbot Development TensorFlow NumPy Automation

Education

Degrees, certifications, and relevant coursework

University of Cape Coast

Bachelor of Science, Information Technology

2020 - 2024

Grade: 3.6/4.0

Activities and societies: Participated in research and projects including an inquiry chatbot; served as Central Band Major (Nov 2023–Oct 2024).

Completed a Bachelor of Science in Information Technology with coursework in discrete mathematics, data structures, database management, multimedia, and algorithms; graduated with a 3.6/4.0 CGPA.