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Reggie Hall

@reggiehall

I resolve complex Oracle CPQ Cloud configuration, integration, and production issues for enterprise SaaS customers.

At Oracle, I delivered Tier 2/3 support for enterprise customers running Oracle CPQ Cloud for critical quoting and pricing workflows. I resolved configuration logic, pricing, approval-chain, document-generation, application-defect, and integration issues in SLA-driven production environments.

I use SQL, log analysis, REST and SOAP APIs, and configuration troubleshooting to drive root-cause resolution alongside Development and Product teams. My U.S. Navy officer experience strengthened my escalation leadership, risk management, and decision-making under pressure.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Oracle

Aug 2016 - Sep 2025 (9 years 1 month)

Delivered Tier 2/3 technical support for enterprise SaaS customers using Oracle CPQ Cloud, resolving complex configuration, integration, and production issues. Led escalations and authored technical documentation to improve resolution consistency.

Oracle Cloud CPQ REST SOAP Oracle CX ERP Salesforce Postman SQL ServiceNow Jira BML Java JavaScript Root Cause Analysis Incident Management Escalation Management

Commissioned Officer

United States Navy

Nov 2014 - Dec 2015 (1 year 1 month)

Completed U.S. Naval Officer training focused on leadership, complex systems operations, and high-risk decision-making. Supported Safety Officer operations at NAS Pensacola, contributing to risk management and incident analysis.

Leadership Risk Management incident analysis Procedural Compliance Communication Skills