Looking for a job

Refentse Mabeba

@refentsemabeba

Message

I am a flexible freelancer based in South Africa

South Africa

Message

What I'm looking for

I am looking for a job where I can grow as an individual and stretch my creative potential.

I currently do freelance work from customer service, virtual assistant and graphic designing. I have experience in corporate in client services. In my spare time I enjoy creative writing and visual arts.

Experience

Work history, roles, and key accomplishments

Sales agent

A1 Financial Services

Jan 2023 - Mar 2023 (2 months)

-Meet or exceed quota by using effective selling techniques to drive revenue growth

-Identify new opportunities and cultivate relationships with existing customers

-Maintain a high level of customer satisfaction through excellent service delivery

Client Services Sales Telecommunications Client Relationship Management

Retentions agent

CDA Solutions

Jan 2022 - Jan 2023 (1 year)

-ensure that clients are satisfied and attend their queries and complaints
-assist clients with maintaining their funeral and legal policy
- arrange debit orders as well as payment arrangements to save their funeral and legal policies from lapsing
-welcome new clients
-assist clients with restarting their funeral and legal policies

Customer Retention Customer Service Client Relationship Management Communication Strategy Attention To Detail

Graduate Trainee scientific

Department of water and sanitation

Mar 2016 - Feb 2019 (2 years 11 months)

-Assist municipalities to acquire certificates for their Water treatment plant process controllers
-Liaise with clients and offer help when needed
-Basic office administration (filled in for a former employee)
-Assisted environmental officers with water tests in the lab as well as Water treatment Plant inspections

Administration Report Preparation Confidentiality Policy Implementation