Reed Myers
@reedmyers
I build AI-enabled global support organizations that scale enterprise SaaS customer operations.
United StatesWhat I'm looking for
At Radancy, I've built a 50-person follow-the-sun support organization across six countries, serving 669 customers and roughly 25,000 annual cases while maintaining 90% CSAT.
I've modernized service delivery with Zendesk, a centralized knowledge base, an AI chat agent, Splunk On-Call, and automated failed-job monitoring. These initiatives reduced ticket demand and escalations by 30% and strengthened critical-incident response.
I've led support integration for three acquisitions, developed leaders, established enterprise SLA standards, and managed high-stakes recoveries for customers including Raytheon, Unilever, UPS, and IQVIA.
Experience
Work history, roles, and key accomplishments
Global Customer Operations Executive
Reed Myers
Customer Operations and Global Support executive with 12+ years of experience building scalable service organizations, leading multinational teams, and restoring customer confidence in complex enterprise SaaS environments.
Education
Degrees, certifications, and relevant coursework
University of Maryland University College
Bachelor of Science, Digital Media and Web Technology
Bachelor of Science in Digital Media and Web Technology from the University of Maryland University College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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