Rebecca User

Managed buyer relationships from consultation through closing, providing responsive communication, detailed follow-up, and negotiation support. Coordinated information, appointments, documentation, and deadlines among clients and transaction partners while maintaining accurate customer activity in Follow Up Boss CRM.

Managed buyer relationships, appointments, transaction documentation, deadlines, and follow-up using Follow Up Boss CRM and Asana. Coordinated multiple parties, resolved questions, and kept clients informed throughout time-sensitive transactions.

Provided consultative product guidance while supporting customer accounts, sales, order entry, payments, inventory, and daily store operations. Resolved product and customer questions and maintained accurate order and account information.

Managed customer service, sales, inventory, customer accounts, order entry, payments, cash controls, and daily store operations. Led employees, provided product recommendations, resolved customer and operational issues, and maintained accurate transactions.

Managed 3-6 buyer design projects each week, guiding clients through comprehensive interior and exterior selections including cabinetry, flooring, tile, countertops, plumbing, lighting, paint, and other finishes and upgrades. Prepared and maintained detailed drawings, selection documentation, contracts, change orders, and deposits while managing client and project information in Salesforce.

Led and supported store operations, teams of approximately 10-20, customer experience, consultative furniture and home-decor sales, merchandising, inventory, scheduling, and issue resolution. Helped customers make coordinated furniture and decor selections based on style, space, function, and individual needs.

Served as sole Interior Designer and managed approximately 6-12 concurrent custom-home projects, guiding clients through comprehensive whole-home selections from cabinetry and countertops to flooring, tile, plumbing, lighting, paint, and detailed shower finishes. Researched products and materials, maintained detailed selection and project information, and coordinated with clients, architect, sales

Supported customer service, consultative sales, merchandising, inventory, and daily operations in a premium home-furnishings retail environment.

Master's Degree in Organizational Leadership with a specialization in Project Management.

Bachelor's Degree in Early Childhood Education.

Associate Degree in Interior Design.