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Rebecca Osakwuni

@rebeccaosakwuni

Medical virtual assistant trained at VAA Global, documenting encounters and coding simulated patient visits in openEMR.

At VAA Global, I trained on real workflows in openEMR, registering patients, verifying insurance, and scheduling appointments. I also documented encounters and follow-up communications to support patient care.

During training, I assigned ICD-10-CM and CPT codes to simulated patient encounters, entered charges, and posted payments. At T.P Drugs Ltd, I responded to customer questions and assisted with locating healthcare products.

Experience

Work history, roles, and key accomplishments

Medical Virtual Assistant Trainee

VAA Global

Aug 2026 - Oct 2026 (2 months)

Registered new patients end to end in openEMR, capturing biodata and insurance details. Verified insurance eligibility, managed appointment scheduling, and documented patient encounters with accurate coding and billing.

OpenEMR Patient Registration Insurance Verification Appointment Scheduling Medical Coding Medical Billing ICD 10 CPT HIPAA Patient Communication

Customer Service Representative

T.P Drugs Ltd

Dec 2022 - Feb 2026 (3 years 2 months)

Responded to customer inquiries via phone, email, and in-store regarding pharmaceutical products and pricing. Assisted customers in locating medications and verified prescriptions with pharmacists.

Customer Service Communication Skills Pharmaceutical Knowledge Prescription Verification Email Support

Laboratory Assistant

Kings Care Medical Centre

Nov 2020 - Jun 2022 (1 year 7 months)

Prepared, labelled, and documented patient details with accuracy. Adhered to safety protocols and ensured proper storage of medical supplies.

Laboratory Procedures Patient Documentation Safety Compliance Medical Supply Management

Education

Degrees, certifications, and relevant coursework

Auchi Polytechnic

Higher National Diploma, Microbiology

Earned a Higher National Diploma in Microbiology from Auchi Polytechnic in 2019.

VAA Global

Medical Virtual Assistant, Medical Virtual Assistant

2026 -

Completed a Medical Virtual Assistant training program at VAA Global from August to October 2026, covering patient intake, documentation, scheduling, and medical coding.