Rebecca Boyle
@rebeccaboyle
Fluent English-Portuguese professional with call center experience, strong communication skills, and a customer-focused mindset.
BrazilWhat I'm looking for
I’m a bilingual quality-focused professional with experience in quality analysis, technical support, process auditing, and content review. I specialize in pattern recognition, structured feedback, and analytical reporting that help teams improve consistency and performance.
In my roles, I’ve reviewed and monitored data and documentation, evaluated compliance with guidelines, and identified recurring issues through pattern and inconsistency detection. I produce reports that support planning, operational improvements, and ongoing monitoring across international, multidisciplinary environments.
I also bring hands-on experience supporting Android technical teams through chat support, diagnosing software issues, and documenting customer-reported problems. With a background in quality assurance and auditing, I’m especially strong at training and evaluating Artificial Intelligence models using data categorization and guideline-driven validation.
Experience
Work history, roles, and key accomplishments
Educational Project Developer
Freelance
Jan 2016 - Jan 2021 (5 years)
Reviewed and corrected educational audits, evaluating technical and pedagogical documentation for compliance with institutional standards. Structured and reviewed technical reports to support project evaluation and documentation quality.
Volunteer (Stray Animal Rescue)
Yawara NGO
Jan 2019 - Jan 2020 (1 year)
Participated in activities focused on the rescue and care of stray animals. Supported animal welfare efforts in an organized volunteer setting with attention to safety and consistency of care.
Tourism & Administrative Support
Freelance
Jan 2013 - Jan 2016 (3 years)
Provided bilingual customer service to international clients and supported administrative management in hospitality and tourism. Organized administrative and operational data to assist day-to-day operations and service delivery.
Education
Degrees, certifications, and relevant coursework
Federal University of Roraima (UFRR)
Bachelor's Degree, Psychology
Incomplete Bachelor's degree in Psychology at the Federal University of Roraima (UFRR).
Federal Institute of Roraima (IFRR)
Teaching Degree, Physical Education
Incomplete Teaching Degree in Physical Education at the Federal Institute of Roraima (IFRR).
Sandown Bay Academy
A Levels (Partial Completion), A Levels (Pre-university)
Activities and societies: Subjects studied: English, Spanish, Chemistry, Environmental Studies.
Partial A Levels completed at Sandown Bay Academy, studying English, Spanish, Chemistry, and Environmental Studies.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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