Open to opportunities

Ray User

@rayuser2

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Veteran Engineering Executive with expertise in digital payment innovations.

United States

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What I'm looking for

I seek a role that fosters innovation and strategic leadership in technology.

I am a veteran engineering executive with over 12 years of transformative leadership experience in driving large-scale global technology implementations and pioneering digital payment innovations. My career has been marked by a demonstrated success in leading teams of 20+ engineers, aligning strategic vision with technical execution, and delivering measurable results, including a 40% increase in product adoption and a 25% reduction in onboarding timelines.

At Mastercard, I played a pivotal role in establishing the company's market leadership in digital payment solutions, including Mastercard Send (Zelle), Apple Pay, and Google Pay. I have been directly responsible for the strategic rollout of over 100 major global implementations, generating millions in incremental revenue and significantly enhancing Mastercard’s competitive market position. My bilingual communication skills have allowed me to effectively manage critical client relationships throughout Latin America, solidifying partnerships that resulted in significant growth and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Implementation Engineering Manager

Current

Mastercard

Sep 2015 - Present (9 years 9 months)

Led a team of 20+ engineers to drive Mastercard's leadership in digital payments, overseeing over 100 global implementations. Achieved a 25% reduction in onboarding time and a 40% increase in product adoption, significantly enhancing revenue and market position.

API Integration Global Technology Implementation Client Relationship Management Operational Excellence Team Leadership

Technical Support Engineer

Venus Concept

Aug 2013 - Sep 2015 (2 years 1 month)

Enhanced customer satisfaction ratings to over 95% through expert troubleshooting and training. Developed technical documentation and process improvements that reduced troubleshooting time and increased operational uptime.

Customer Support Technical Documentation Troubleshooting Process Improvement Training Development Customer Satisfaction Technical Communication Problem Solving Team Collaboration

Field Service Technician Engineer

Talaris

Sep 2008 - Oct 2010 (2 years 1 month)

Achieved a ~90% first-time fix rate, effectively reducing client downtime and operational costs through efficient troubleshooting and repair processes.

Troubleshooting Repair Process Technical Skills Problem Solving Customer Service Time Management

Engineer Supervisor

United States Marine Corps

Aug 2003 - Aug 2008 (5 years)

Supervised a specialized maintenance team, ensuring 99.9% compliance and enhancing mission readiness. Streamlined maintenance processes to improve operational efficiency and aircraft availability.

Compliance Process Improvement Leadership Technical Skills Strategic Planning Problem Solving