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Raymond Justin Yaguel

@raymondjustinyaguel

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I turn incident, support, and operational data into clear reporting and coordinated technical issue resolution.

Philippines

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What I'm looking for

I'm looking to expand my work in data quality, analysis, and reporting while applying my experience in incident monitoring, operational reporting, and cross-team coordination.

At Cognizant, I monitor streaming-service issues across online communities and social media, evaluate reports for bug filing, and keep Engineering and Tier 1 support aligned on bug status. I also extract weekly dashboard data and use Google Sheets, pivot tables, and reporting templates to surface issue trends, workflow metrics, and SLA performance.

I've supported live customer operations, creator outreach, and pilot-program users across phone, email, chat, and internal channels. With 8+ years in operations, I bring careful tracking, escalation coordination, and cross-team communication while building my SQL skills for stronger data analysis and reporting.

Experience

Work history, roles, and key accomplishments

Senior Process Executive

Cognizant Technology Solutions

Jan 2018 - Aug 2026 (8 years 7 months)

Provided Tier 2 technical support and incident monitoring for streaming services, logging and evaluating user reports, and coordinating with Engineering. Extracted operational data and maintained reporting templates to support SLA compliance and operational visibility.

Google Sheets Pivot Tables Operational Reporting Google Workspace

Chat Support Representative

24/7.ai Philippines

Sep 2017 - Dec 2017 (3 months)

Provided high-volume, multi-channel customer support, resolving account, billing, and order management inquiries while maintaining accurate records. Coordinated with store teams for inventory fulfillment and escalated complex cases per company policy.

Customer Support Account Management Billing Order Management Record keeping