Rawnak Jahan

Managed the end-to-end recruitment process, including interviewing and shortlisting candidates. Provided effective assistance for business operations, conducted market research, and oversaw marketing collateral. Led and coached a high-performing team focused on customer care and communicated regularly with students and partners.

Counseled students on higher study abroad options and managed lead generation, nurturing, and conversion for IELTS courses and study abroad programs. Created social media content and monthly plans, handled documentation and application processing for universities abroad. Wrote high-quality, authentic SOPs to support student applications.

Wrote and edited high-quality content for visually impactful creatives under strict deadlines, utilizing exceptional writing, editing, and proofreading skills. Conducted thorough research, composed original material for website and print media, and played a key role in creative planning and brainstorming. Edited and proofread content to ensure proper grammar, quality, and consistency with AP style

Wrote advertising and marketing copies adhering to employers' brand identity and produced scripts for video-based communications. Collaborated effectively with the creative director and copywriting team to complete client projects on time. Cooperated with the content planner to develop a wide range of content ideas and managed posting and scheduling content on social media.

Created original marketing copies and creatives using Canva and maintained social media pages, groups, websites, and e-commerce sites. Monitored online feedback and consumer interaction to assess branding efforts and identify areas for improvement. Responded to customer queries to increase satisfaction and built and trained a high-performing team fostering a culture of excellence.