Looking for a job

Rawan Zakria

@rawanzakria

Quality Agent at RCC Outreach reviewing sales calls and validating real estate leads with PropStream and AI transcription tools.

Egypt

Message

At RCC Outreach, I review recorded sales calls against campaign criteria and validate homeowner and landowner leads using PropStream. I use AI transcription tools and structured ChatGPT prompts as supporting resources while applying independent judgment.

Previously at RCC Outreach, I managed B2B sales leads through qualification, follow-up, appointment setting, negotiation, and closing, using Monday.com, ReadyMode, and Aircall. I also create practical n8n automation workflows and manage product listings, social media content, and customer inquiries for an online home and household products business.

Experience

Work history, roles, and key accomplishments

Current

Quality Agent

Current

RCC Outreach

May 2026 - Present (6 months)

Review and evaluate recorded sales calls against campaign-specific quality criteria and assess agent performance, communication, and lead quality. Conduct lead validation and property research using PropStream and maintain quality documentation.

Quality Assurance Call Evaluation Lead Validation PropStream AI Assisted Transcription ChatGpt Attention To Detail

Current

Digital Marketing & E-commerce

Current

Online Home & Household Products Business

Jan 2025 - Present (1 year 10 months)

Research and select products, set pricing, manage listings and social media content, and engage with customers. Manage the customer journey from inquiry through after-sales follow-up.

Digital Marketing Ecommerce Product Research Social Media Management Customer Engagement

Cold Caller

RCC Outreach

May 2024 - Jan 2026 (1 year 8 months)

Conducted outbound calls to U.S.-based prospects across real estate and service-related campaigns, qualified prospects, and handled objections. Recorded lead information and supported follow-up activities.

Cold Calling Lead Qualification Objection Handling Communication Skills CRM

Telesales Representative

RCC Outreach

Jul 2022 - May 2024 (1 year 10 months)

Managed B2B sales activities targeting real estate investors and brokers, handling inbound and outbound communication. Managed leads through qualification, follow-up, appointment setting, negotiation, and closing.

B2B Sales Lead Management Appointment Setting Negotiation Closing Monday.Com ReadyMode Aircall

Real Estate Cold Caller

RapidGen

Jan 2021 - Jan 2022 (1 year)

Conducted high-volume outbound calls to U.S. real estate prospects and property owners, qualifying prospects and handling objections. Recorded lead information and identified follow-up opportunities.

Cold Calling Lead Qualification Objection Handling Communication Skills

Digital Marketing Moderator

Freelance

Supported online marketing and social media activities, monitored customer interactions, and responded to inquiries. Assisted with content management and community engagement.

Social Media Community Engagement Content Management Communication Skills

Cold Email & Chat Support

RCC Outreach

Used Smarter Contact for chat-based campaign activities and prospect communication, engaging prospects through written communication and supporting lead qualification and follow-up.

Cold Email Live Chat Smarter Contact Lead Qualification Written Communication

Arabic ↔ English Translator

Freelance

Provided Arabic-English translation and subtitling services for clients in Egypt, the UAE, and the United States. Managed client requirements, communication, deadlines, and project delivery independently.

Translation Subtitling Arabic English Project Management Attention To Detail