ravi viriyala

Completed 4 industry recognized projects in domains such as Hospitality & Hotel Management, Finance, HR and the Entertainment industry. Utilized Python for data analysis and visualization libraries of Seaborn, Matplotlib and Plotly, and created dashboards using BIE tools Tableau depicting insights from the data.

Analyzed organizational productivity data, identifying a 12.9% gap in goal attainment due to excessive Non-Productive Time (NPT).
Collaborated with the product team to develop and deploy a Python-based timer for real-time NPT tracking, reducing productivity goal misses by 6.7%, increasing performance targets by 2%, and improving workload distribution efficiency.

Led the resolution of 20 tasks negatively impacting SLA by scheduling Ad-hoc meetings, resulting in a 40% decrease in SLA violations. Trained a total population of 150 investigators 25/batch) in 3 days on MT Machine Translation) Tool to FastTrack the final implementation of the tool.

Spearheaded changes to the Audit Workflow that resulted in a decrease in defects from 10 (week-19 to 0 (week-49 and a 3% improvement in quality metric. Proactively identified a ring of fraudulent buyers on multiple orders that posed risk to the platform, and created a scaled system to reduce over-enforcement by 10%.

Completed a Bachelor's of Technology, focusing on engineering principles and practices. Developed skills in data analysis and project management through various academic projects.