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RAVEN NICOLE TAYLOR

@ravennicoletaylor

I’m an annuity death-claims examiner specializing in tax-sensitive, multi-state compliant adjudication.

United States
Message

What I'm looking for

I’m looking for an insurance operations role where I can apply zero-defect annuity death-claims adjudication, tax-sensitive analysis, and multi-state compliance to optimize workflows, resolve complex cases, and strengthen performance with cross-functional teams.

I bring 20+ years of insurance operations experience across annuity, life, and health products, with deep focus on high-complexity death claim adjudication and tax-sensitive case analysis.

I’m known for zero-defect accuracy in 1035 exchanges and for strengthening compliance through meticulous estate documentation review, including trust/estate handling, wills, and affidavit research. I validate beneficiary legitimacy using LexisNexis and historic fiche research to prevent misappropriation of funds.

Across multi-state inheritance and legal requirements, I verify state obligations using CSLN, document determinations clearly, and resolve escalated cases involving contested beneficiaries and conflicting estate documents. I also lead beneficiary/tax event workflows through detailed side-by-side comparisons to ensure regulatory adherence.

Beyond adjudication, I combine analytical rigor with operational leadership—using algorithmic problem-solving and technical optimization to improve throughput, reduce onboarding time, and elevate performance in high-volume environments. Whether I’m training teams or partnering with Legal, Compliance, IT, and Operations, I’m driven to turn complex risk into consistent, accurate outcomes.

Experience

Work history, roles, and key accomplishments

IH

Precertification & Intake Lead

Indiana University Health

Oct 2016 - Sep 2018 (1 year 11 months)

Led precertification and central intake for Home Health and Hospice services by managing referral documentation and completing prior authorizations across paper, email, and payer portals using ICD-9/ICD-10 and CPT codes. Filed appeals and coordinated peer-to-peer reviews, built Excel-based error reports, and implemented QA monitors to improve authorization accuracy and turnaround times.

Education

Degrees, certifications, and relevant coursework

Ivy Tech State College logoIC

Ivy Tech State College

Associate of Science, Information Technology

Earned an Associate of Science in Information Technology from Ivy Tech State College.

Tech stack

Software and tools used professionally

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