Open to opportunities

Ratan Rsk

@ratanrsk

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AI Data Annotation Specialist with over 10 years in client solutions.

India

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my AI expertise and client management skills to drive success.

I am a client-focused and results-oriented professional with over 10 years of experience in global client solutions, implementation consulting, and team leadership. My journey has recently pivoted into the realm of AI, where I have gained hands-on experience in AI content moderation, prompt evaluation, and data annotation across major models like ChatGPT and Gemini.

In my previous role as a Client Solutions Team Lead, I led a global team to promote a high-performance culture, ensuring client satisfaction through tailored solutions and effective communication. My ability to manage client data transition projects and collaborate with cross-functional teams has been pivotal in driving operational improvements and enhancing client relationships.

With a strong foundation in project management and a passion for AI, I am committed to delivering high-quality results and mentoring teams to achieve their best. My certifications in project management and generative AI further bolster my expertise in this evolving field.

Experience

Work history, roles, and key accomplishments

Current

AI Data Annotation Specialist

Current

Soul AI

Jan 2025 - Present (6 months)

Evaluated AI-generated content for clarity, coherence, accuracy, and tone across multi-turn conversations and tasks. Applied prompt engineering techniques to refine instructions and improve LLM response alignment.

Prompt Engineering LLM Alignment Content Moderation

Client Solutions Team Lead

FactSet Systems India Pvt Ltd

Jan 2019 - Jan 2023 (4 years)

Led a global team of Specialists, promoting a high-performance culture through coaching and structured feedback to improve client satisfaction. Handled client inquiries across channels like Emails and calls, delivering prompt, customized solutions while meeting SLA targets.

Team Leadership SLA Management Salesforce CRM Confluence Power BI

Client Success Specialist

FactSet Systems India Pvt Ltd

Jan 2018 - Jan 2019 (1 year)

Delivered tailored financial solutions using FactSet Workstation and tools like FQL, Excel, and SQL. Coordinated onboarding, product setup, and dashboard development in collaboration with internal teams.

FQL Excel SQL Onboarding

Quality Analyst Content Research

FactSet Systems India Pvt Ltd

Jan 2014 - Jan 2018 (4 years)

Conducted quality reviews for financial event data and collaborated cross-functionally to meet delivery goals. Led training for new hires and maintained documentation for quality improvement.

Quality Assurance Content Research Financial Data Training Documentation

Research Analyst / Senior Research Associate Content Research

FactSet Systems India Pvt Ltd

Jan 2009 - Jan 2014 (5 years)

Performed secondary research and validated financial event data using company filings and third-party databases. Ensured data accuracy and timeliness in client-facing databases.

Data Validation Financial Data Database Management

Education

Degrees, certifications, and relevant coursework

Siddhartha Institute of Technology (JNTU)

MBA, Finance & Marketing

Focused on advanced business principles, including financial management, marketing strategies, and organizational leadership. Developed skills in strategic planning, market analysis, and decision-making.

Osmania University

Bachelor of Commerce (Hons), Commerce

Studied core concepts in commerce, including accounting, economics, and business law. Gained a strong foundation in financial principles and business operations.