Open to opportunities

Rasheda Johnson

@rashedajohnson

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Aspiring communication professional with strong data entry skills.

Jamaica

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What I'm looking for

I am looking for a role that allows me to grow my communication skills and contribute to team success.

My name is Rasheda Johnson, and I am an aspiring communication professional currently pursuing a Bachelor in Communication Arts and Technology at the University of Technology, Jamaica. I have a solid foundation in communication, complemented by my experience as a Data Entry Specialist at Transparent BPO and a Voice Agent at Advantage Communications.

Throughout my educational journey, I graduated from Ardenne High School with seven CXC subjects, including Mathematics, English, and Information Technology. This academic background has equipped me with the skills necessary to excel in various professional environments. I am eager to apply my knowledge and skills to contribute positively to your company.

Experience

Work history, roles, and key accomplishments

Current

Voice Agent

Current

Advantage Communications

Mar 2024 - Present (1 year 5 months)

Provided excellent customer service by handling inbound and outbound calls efficiently and professionally. Resolved customer inquiries and issues, ensuring high levels of customer satisfaction.

Customer Service Communication Problem Solving CRM Software

Data Entry Specialist

Transparent BPO

Nov 2023 - Dec 2023 (1 month)

Accurately entered and maintained data in various systems, ensuring data integrity and confidentiality. Performed regular data quality checks and resolved discrepancies to support business operations.

Data Entry Data Management Data Integrity Microsoft Office Typing

Education

Degrees, certifications, and relevant coursework

University of Technology, Jamaica

Bachelor in Communication Arts and Technology, Communication Arts and Technology

2022 -

Currently studying under the Bachelor in Communication Arts and Technology course. Developing skills in communication and technology.

Ardenne High School

High School Diploma, General Studies

2016 - 2021

Gained a high school education at one of Jamaica's most well-known traditional high schools. Ready to apply that knowledge to a professional environment.