Ranjini Baskaran

Provided inbound technical support for Rogers Wireless project, applied root cause analysis and maintained CRM documentation; achieved Quality Monitoring >90% and Customer Satisfaction >90% while supporting issue escalation and tracking.

Designed and executed manual test cases for the TestLink web-based test management system, performed regression and exploratory testing, and validated backend data using SQL while logging defects in Jira.

Executed functional, system, and regression tests for a Loan Management System, created test cases and reports in Jira, participated in defect triage, and supported test process improvements with exposure to automation tools.

Processed cash transactions with 100% accuracy, identified and escalated discrepancies, and performed reconciliations and root cause checks to maintain data integrity and compliance.

Verified and recorded high-volume transaction data with accuracy, detected anomalies, and followed structured workflows ensuring confidentiality and timely escalation of issues.

Performed data entry, reporting, and scheduling across internal systems, produced error reports and collaborated cross-departmentally to ensure data quality and timely corrections.

Completed a Software Quality Assurance certificate program covering manual testing, test case design, and defect management tools.

Completed a Bookkeeping and Accounting Assistant certificate focusing on financial recordkeeping and reconciliation practices.

Bachelor of Engineering in Electronics & Communications with studies in electronic systems and communications engineering.