Passionate about driving excellence and embracing change, committed to continuous learning and contributing to a stable organization. To me the company's values and organizational culture is key to success. I'm looking for an opportunity where I can make a long lasting career that challenges me and give me opportunities to become a better professional and human.
Randall Chacón Vargas
@randallchacnvargas
Passionate professional with 24 yrs exp, 6+ leading teams. Embracing change, constant learner.
Costa RicaWhat I'm looking for
I am a skilled professional with 24 years of experience in various work environments, particularly excelling in Shared Service Centers. Throughout my twelve-year journey, I have honed my skills in source-to-pay, purchase-to-payment, sourcing buyer, customer experience, and workforce management. With over six years in leadership roles, I have demonstrated expertise in workforce management, process optimization, and effective team leadership. I am fluent in English and Spanish, and I am currently in the early stages of learning Portuguese. Additionally, I possess proficiency in diverse software applications, including Salesforce, Coupa, SAP, Oracle, Zoho, ServiceNow, and MS Office, especially Excel.
Experience
Work Force Management & Field Support Supervisor
GigaMonster Networks
Jul 2021 - Sep 2023 (2 years 2 months)
As field operations supervisor, help build the organization in CR, ensured service appointment quality, customer satisfaction, and team management. Led process improvements and contributed to hiring new waves. Additionally, employee career path, 1:1s, KPIs creation.
In workforce management I helped with telephony systems, scheduling, metrics, and data-driven decisions for optimal operations.
Procurement Specialist
Thermo Fisher Scientific
Feb 2021 - Jul 2021 (5 months)
Audit requisitions, creating POs, acknowledging POs with suppliers, maintaining catalogs and reporting issues when found. I had the opportunity to lead some process improvement and automations projects that helped created savings, additionally, I managed the whole project portfolio of our for the Procurement and Customer care and help with project status to keep them on track.
Strategic Sourcing buyer
GEP Worldwide
Feb 2020 - Jun 2020 (4 months)
I managed both strategic sourcing projects and spot buys.
P2P Specialist
Procter & Gamble
Jul 2011 - Dec 2016 (5 years 5 months)
I worked as Vendor Master Data agent, then supervisor of the Req to PO process with the P&G contractors. Later moved to accounts payable in charge of invoice handling entering invoices, processing payments to our suppliers on terms, and close follow up with outstanding invoices. Played a key role improving processes and tools that had great savings in the organization.
Team Leader for Backups & Storage department safeguarding HP's information. I was part of the Network & Subnetting team at the HP's NOC in Costa Rica, responsible for all HP network monitoring, resolving and escalating or reporting issues to upper engineering peers to address issues that couldn't be handle in Costa Rica due to access to infrastructure.
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