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Diksha Thakur

@dikshathakur2

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Experienced Business Intelligence Analyst specializing in data visualization.

United States

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What I'm looking for

I am looking for a role that values data-driven decision-making and offers opportunities for professional growth.

I am a Business Intelligence/Data Analyst with over 8 years of experience in transforming data into actionable insights. My expertise lies in analyzing customer buying patterns and trends, and I excel at providing business recommendations to both technical and non-technical audiences using tools like Tableau, Power BI, and QlikView.

Throughout my career, I have developed and maintained interactive dashboards that significantly improve executive visibility of KPIs and enhance decision-making processes. My work has led to measurable outcomes, such as a 15% increase in customer retention and a $200K reduction in operational costs. I thrive in collaborative environments, working closely with cross-functional teams to gather requirements and translate them into effective solutions.

My commitment to continuous improvement and data-driven decision-making is evident in my ability to automate reporting processes, conduct deep-dive analyses, and support digital transformation initiatives. I am passionate about leveraging data analytics to drive business success and am eager to contribute my skills to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

BI/Business Analyst

Current

Agile IT Services

Apr 2024 - Present (1 year 2 months)

Developed and maintained interactive dashboards in Power BI, improving executive visibility of KPIs by 40%. Collaborated with cross-functional teams to gather and document reporting requirements and conducted deep-dive analysis into customer behavior, leading to a 15% increase in customer retention.

Power BI SQL Data Analysis Requirements Gathering Process Improvement Agile Methodologies Functional Specifications User Stories Stakeholder Management

BI/Data Analyst

National Van Lines

Mar 2023 - Present (2 years 3 months)

Designed, developed, and supported data visualizations and reporting in Tableau, leading the development of new Tableau dashboards to provide real-time insights. Developed and maintained a suite of reports and dashboards to track key performance indicators (KPIs), resulting in a 15% increase in data-driven decision making.

Tableau SQL Data Visualization KPI Tracking Data Warehousing Data Analysis Stakeholder Management Project Management

BI/CRM Analyst

Camelot Lottery Services

May 2020 - Present (5 years 1 month)

Designed, developed, implemented, and supported QlikView dashboards, integrating data sources and databases. Developed advanced data visualizations in QlikView, which resulted in a 74% improvement in data accessibility.

Qlikview ETL SSIS Data Modeling Data Quality SQL CRM Reporting

System/Data Analyst

Sterling5

May 2019 - Present (6 years 1 month)

Maintained complex data models using Toad Data Modeler, enhancing data accuracy and reducing errors. Led the successful implementation of a real-time dashboard visualization project, utilizing Tableau, to track key performance indicators.

Toad Data Modeler SAS Tableau Data Analysis SQL Server Data Quality Machine Learning Reporting Data Modeling KPI Tracking

Junior BI Analyst

Staffigo Technical Services

Mar 2018 - Present (7 years 3 months)

Improved data accuracy and reduced data processing time by 40% by optimizing and automating data cleansing, extraction, and analysis processes. Designed visuals and data products to effectively communicate the results of data analysis, demonstrating a 35% success rate in meeting organizational goals.

Tableau SQL Server SAS Data Analysis Data Visualization User Stories Jira Teradata

Junior Tableau/Data Analyst

Formosa Plastics Corporation

Jun 2017 - Present (8 years)

Built and published customized interactive reports and dashboards, and scheduled reports using Tableau Server. Created action filters, parameters, and calculated sets for preparing dashboards and worksheets in Tableau.

Tableau SQL Data Blending Dashboards Reporting T SQL MS Access Jira

Software Engineer

HCL Technologies

May 2012 - Present (13 years 1 month)

Designed and implemented data structures and analyses that drive actionable insights for new features and initiatives. Created reports and provided analysis using SQL in SQL Server, and evaluated environment and technology constraints.

SQL SQL Server Tableau Data Analysis Reporting Test scenarios Data Modeling Forecasting

Education

Degrees, certifications, and relevant coursework

Computer System Institute

Diploma, Sales and Marketing

Obtained a Diploma in Sales and Marketing. Gained foundational knowledge in sales strategies and marketing principles.

Campbellsville University

MS, IT and Management

Completed a Master of Science in Information Technology and Management. Focused on advanced IT concepts and management principles.

University of Illinois Chicago

MBA, Business Analytics

Pursued a Master of Business Administration with a specialization in Business Analytics. Developed expertise in data-driven decision-making and analytical tools.