Open to opportunities

rakesh patel

@rakeshpatel1

Message

I lead AI-enabled UX and product design that improves conversion, engagement, and delivery speed.

India

Message

What I'm looking for

I'm looking to lead customer-centric, AI-enabled digital product strategy and delivery, partnering across product, engineering, marketing, and analytics to scale design systems, improve user outcomes, and build high-performing design teams.

I've led end-to-end UX and product design at Accenture Operations and Thomas Cook India, delivering enterprise and consumer digital experiences across finance, insurance, healthcare, travel, and professional services. My work has increased lead conversions by 40%, user engagement by up to 30%, and customer retention by 22%.

I build scalable design systems, improve DesignOps, and use generative AI for research, ideation, wireframing, and prototyping. I've managed and mentored UX/UI teams, partnered with product and engineering stakeholders, and create data-rich dashboards and booking journeys that make complex decisions easier.

Experience

Work history, roles, and key accomplishments

UI/UX Design Specialist & Lead

Accenture Operations

Sep 2021 - Dec 2025 (4 years 3 months)

Led end-to-end UX and product design initiatives for enterprise platforms across Finance, Insurance, Healthcare, Travel, and Professional Services. Architected token-based design systems, integrated Generative AI tools, and redesigned customer acquisition pages, achieving significant engagement and retention improvements.

UX Strategy Product Design Design Systems Generative AI Figma React Flutter User Research Journey Mapping Heuristic Evaluation Agile Stakeholder Management

Senior Manager – UI & Visual Design

Thomas Cook India

Feb 2013 - Sep 2021 (8 years 7 months)

Directed UX strategy and digital product initiatives for consumer-facing travel platforms, generating a 40% increase in lead conversions. Built scalable UI design frameworks, managed a 6-member team, and optimized booking journeys to maximize customer acquisition and engagement.

UX Strategy UI Design Design Systems Team Management Agile Digital Marketing User Research Wireframing Prototyping

Web Admin Manager

Haymarket Sac

Apr 2011 - Feb 2013 (1 year 10 months)

Managed CMS-driven publishing platforms and executed UX optimizations for AutocarIndia.com, significantly elevating site usability, navigation, and content discovery. Collaborated with editorial and marketing teams to deploy high-impact digital campaigns, newsletters, and microsites.

CMS UX Optimization Digital Campaigns Content Strategy Web Analytics

E-Channel Manager

ICICI Lombard GIC

Apr 2008 - Apr 2011 (3 years)

Owned the digital customer experience and UX wireframing for high-volume corporate platforms. Optimized campaign landing pages and digital marketing assets to maximize customer acquisition, lead generation, and conversion performance.

UX Design Wireframing Digital Marketing Landing Page Optimization Lead Generation

Senior Web Designer

Talking Systemz Corporate

Apr 2005 - Apr 2008 (3 years)

Directed end-to-end website design projects from initial requirements gathering through development and final deployment. Led a multidisciplinary team of 4-5 designers and developers to build tailored digital experiences for diverse industry clients.

Web Design Project Management Team Leadership Client Communication HTML CSS