Rajesh Omkar Murthy

Lead and mentor a team of 14 design professionals, fostering a high-performance culture through coaching, workload planning, and continuous feedback. Established the Design Operations function for a new manufacturing facility, leading technology planning, software selection, and cross-functional coordination.

Transformed global support performance by improving SLA compliance from approximately 74% to 90% and increasing CSAT from 85% to 92%. Led a global support organization of four Team Leaders and approximately 35 Support Engineers, coordinating cross-functional response during Major Incident War Rooms.

Mentored and developed Support Engineers, with two team members progressing to Team Leader roles. Participated in recruitment, interviewing approximately 60 candidates and contributing to the selection of 25 Support Engineers during a major organizational ramp-up.

Established deep technical expertise in Esko Automation Engine, resolving complex customer issues. Delivered remote customer training sessions and converted complex issues into Knowledge Base articles to improve knowledge sharing.

Delivered high-quality page composition and layout for scientific, technical, and medical publications while consistently meeting demanding publication schedules. Developed a strong foundation in quality management, attention to detail, and process discipline.

Diploma in Printing Technology from the Government Institute of Printing Technology, Bengaluru, completed in 2003.