At Piramal Finance, I manage WhatsApp communication services and developed a scalable two-way pipeline for LLM-based chat interactions. I also integrated Exotel through AWS Lambda webhooks.
At MakeMyTrip, I developed a task-driven, multithreaded hotel content architecture that cut latency by 10%, and contributed to REST-to-gRPC migration that reduced API latency. I built a Karate test automation framework adopted across MMT teams.
I also developed a location recommendation pipeline that analyzes search and booking trends and uses ChatGPT to generate location-specific cards. Earlier, at Samsung Research Institute, I handled communication processor configuration and resolved network stability issues.
